What (not) to say or do when someone gets bad news

Perhaps you have been on the receiving end of bad news, where your life as you know it over- maybe you receive a terminal diagnosis, or your life of unlimited mobility is about to change with a life-limiting illness, or maybe you lost your only satisfying job. People around you may have wanted to show support but not known how, and in their attempt, had the opposite effect of saying or doing exactly the wrong thing. How did this feel? What did you wish they had done or said instead, if anything? How can we apply what we've learned, from the slightly disappointing to the devastating, to best help others? This week we explore what experts suggest, as well as share what our own experiences have taught us. 

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